Returns & Refunds policy

Our Focus is complete customer satisfaction. So it is always suggested to read the fine print of each deal before buying it, it provides all the details about the services or the product you purchase. GBPL GLOBAL BROADBAND PVT LTD provides prepaid services and we do not entertain any Refund/Cancellation of any amount that may have been paid by the Subscriber(s) for an Annual/Semi-Annual/Quarterly/Monthly package. It means No Payment Cancellation/Refund is permitted. Any disputes in regards to payments/ refund/ cancellation of the transaction(s) due to technical reasons are subject to arbitration/resolution on a case-to-case basis. Only in case of non-feasibility of a New Connection, a refund is made by GBPL. The time for the refund for such cases is approximately 4 to 6 weeks from the date of refund confirmation by the GBPL payment team. A refundable security deposit against any physical assets will be entertained only on returning the particular physical asset in working condition. In case of Billing disputes, GBPL subscriber(s) are required to email us with the specific concern at billing@gbplbroadband.in. The concern will be addressed in approximately 4 to 6 weeks, in case, any dispute is identified, it will be compensated by way of a discount/credit note adjusted in the account of the subscriber(s).

• Transaction fee charges would not be refunded/ reversed under any circumstances for any refund/ reversal /chargeback and any other reasons.

• Transaction fees charged would be borne by cardholder for any payment.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail at support@gbplbroadband.in and billing@gbplbroadband.in